The Open Concept Lifestyle Store for Pets

Malaysia is a humid country, for best practice hygiene routine ~ dogs should do Basic Groom once a week or at least once every 10 days to ensure their skin, ears & nails are well taken care and look the best with proper bath & fluff technique for their skin to be cleaned & coat brushed to avoid matts. The ultimate goal with proper hygiene routine, can reduce any possible causes of skin irritation caused by environmental hygiene issue.

Full Grooming only required once every 1 – 2 months depend on pet’s breed, style & their coat type. Do bring along a sample style photo to discuss with our groomer for your pet’s preferred style.

Our store opening hour is 10am – 7pm. Please WhatsApp to book a slot in advance before arrival

Our store is only open at 10am and the last pick-up time is 7pm. You must pick them up before 7pm as there will be nobody in the store after 7pm.

We will let know the grooming price and also the estimated time that the grooming session will end when you check in your pet.

Customers are encourage to arrive 15 minutes earlier to allow your pet settle down before their grooming session starts & to discuss your preferred styles with our groomer. Do ensure to pick up your pet within 1 hour once we inform you that your pet is ready to be picked up. Early drop off or late pick-up will be charged as extended stay fee.

Yes, you may send in your dog for day care service anytime between 10am – 6pm. Please make an appointment by Whatsapp before sending them over to ensure we have the capacity to accept them. Do ensure to pick them up before 7pm.

You are strongly encouraged to make an appointment to avoid disappointment as we have limited slots allocation. Do WhatsApp our outlet in advance to book before your arrival.

Exclusive boutique pet hotel is available only at Damansara Jaya, PJ outlet for dogs below 8kg. We intentionally accept a limited number of boarding guests to provide a calm, comfortable environment and dedicated 1-1 care. Do Whatsapp 012-859 9189 for more details.

We welcome dogs and cats of all sizes for our grooming services, provided they do not display aggressive behaviour towards our staff or other pets.

For all first-time customers, we will conduct a brief temperament assessment before accepting your dog into our care. Every dog has a unique personality, and this assessment helps us ensure a safe and enjoyable environment for your pet, our team, and the other dogs in our facility.

For daycare & boarding service only available for dogs below 8kg, our staff will evaluate whether your dog is comfortable interacting with both people and other dogs. While we would love to welcome every furkid, we may be unable to accept dogs that display any of the following:

1. Aggressive behaviour towards people or other dogs
2. Infested with parasites such as fleas, ticks, mites, or mange
3. Excessive or uncontrollable hyperactive behaviour that may compromise safety
4. Unvaccinated dogs
5. Senior dogs aged 10 years and above (subject to assessment)
6. Serious medical conditions that require special care, such as blindness, deafness, paralysis, or other conditions that may affect their safety or wellbeing

Our priority is to provide a safe, comfortable & positive experience for every pet. For the safety of everyone, pet owners are required to inform our staff in advance upon booking of any behavioural concerns, including aggression, anxiety, fearfulness, or any history of biting, snapping, or other special handling requirements.

Yes! Depending on your pet’s temperament and suitability, they may enjoy free-roam play in our designated play area with other compatible dogs, together with a scheduled afternoon nap to ensure they stay well-rested and comfortable.

For hygiene purposes, all pets are required to wear a diaper while indoors. Kindly bring sufficient spare diapers for changing throughout the day. Diapers are also available for purchase at our store if needed.

Each dog has different sensitivity towards new food hence please bring along their food and let us know the timing to feed them if you wish us to feed them during day care.

Yes, simply call or WhatsApp the outlet to make any changes to your appointment.

Our grooming services are available for dogs of all breeds and sizes. However, day care is exclusively available for small to medium-sized dogs to ensure a safe, comfortable, and enjoyable experience for all furkids. As a boutique facility, our play area is not designed to accommodate large breed dogs with sufficient room to roam freely. Please refer to our Service Terms & Conditions for more information

Grooming price is depend on pet’s size & coat type.  Our team will assess your pet & confirm the final price with you on the actual day. If it’s your 1st Full Groom with us, feel free to bring along a reference photo of your preferred style so our groomer can discuss it with you & do our best to achieve the look you are after